The Problem I've Found with Most Software Training
New system rollouts or onboarding fail because training focuses on features, not actual workflows. Users complete courses but still can't perform their jobs effectively. Sound familiar?
What Real Users Tell Us Works
Over 100 software training packages and 5,000+ pieces of direct learner feedback have taught me what separates successful software adoption from expensive and time consuming failures.
The insight I gathered from it? People don't need to know everything about the software, they need to complete their specific tasks quickly and accurately.
The Guide, Test, Reference Method
01
First the learner needs to know how to...
Guide
I deliver only the essential information at the moment of need. No overwhelming feature dumps or "nice to know" content. Just the exact steps required for each process in their role.
02
Then we need to ensure they understand...
Test
I verify learners can complete real work processes independently and accurately. Not multiple-choice questions about features, but actual task completion in the close-to-live systems.
03
Lastly they need the tools to succeed long-term...
Reference
Provide quick-access support materials for ongoing use. Because remembering every step isn't the goal, getting work done efficiently is.
Proven at Scale
Europe's largest corporate system transfer: I lead a project and personally created over 60 SAP training modules using this methodology, enabling thousands of users to transition seamlessly to new processes without productivity loss.
The Result
Fast, accurate software adoption that drives business continuity, not disruption.